- What are your return policies?
Kindly ensure your return fulfils the following conditions:
- Item is returned within 14 days upon shipped date by mail OR at the pop-up stores.
- Item is in original condition, unwashed, and with the packaging bag.
- Return/ Exchange is acknowledged and agreed by both parties (Dressabelle and customer) via email.
- Accessories are not applicable for return due to hygiene reasons.
- Sale merchandise(Red-priced) are not entitled for returns or exchanges.
- Order/Item was not fully paid for using balloons
- What are your exchange policies?
Refunds will be credited via a return coupon that can be used for your next purchase online. We do not provide cash/credit card refunds. Do note that exchanges for items in store is not allowed for online purchases.
You can bring the item to any of our pop up stores for an exchange/refund for online coupon. For exchanges - your item can be exchanged for a different size or color of the same design without needing a top up (items are subjected to availability). If you want to exchange for an item with a value higher than the amount you paid in cash for the item, a top up will be required. For items that are priced lower than the original amount paid in cash, the balance will be forfeited.
- My order was completely offset by a discount code. Can I make a return/exchange?
We do not allow returns for entirely offset orders. Return coupons will not be issued for orders completely offset by discount codes/balloons/return coupons.
- I used a coupon code on my order. Can I make a return/exchange?
You can mail your item back to us and receive a return coupon for the amount you paid in cash (after balloons/code has been applied). If any coupon code was used, the coupon code value is forfeited and the returns value will be prorated according to the value of the items purchased.
- How do I make a return/exchange by post?
- How do I make a return/exchange in person?
You may drop off your return item at any of our pop-up stores. Do note that it has to be within 14 days from shipped date. You will be issued with a return coupon code that you can use to offset your next online purchase within 3 working days.
- What is your coupon code policy?
Our return coupons are valid for 90 days. You will receive an email with the code that can be applied for online purchases. Do note that coupon codes are not refundable once they have been used. They will not be credited back on exchange/returns. No further return coupon will be issued after the first return and only 1 coupon code may be used per order.
- I have not received my return coupon after returning my item. What do I do?